Refund policy

Refund and Returns Policy

Shipping & Delivery Policy

Thank you for shopping at Johar Tribal Mart. We are committed to delivering your order in a timely and efficient manner. Please review our shipping and delivery policy below for more information.

Order Processing Time:

  • Once your order is placed and payment is successfully processed, our team will begin processing it within 2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Timeframes:

  • We offer various shipping methods based on your location and the size/weight of the item(s) being shipped.
  • The estimated delivery time will depend on the shipping method chosen during checkout.
  • Please note that these delivery times are estimates and may vary due to unforeseen circumstances or events beyond our control, such as weather conditions or logistical issues.

Order Tracking:

  • Once your order is shipped, we will provide you with a tracking number and a link to track the status of your package.
  • You can use the tracking information to stay updated on the progress of your delivery.

Shipping Charges:

  • Shipping charges will be calculated and displayed during the checkout process based on the destination and shipping method chosen.
  • Any applicable taxes or duties imposed by local customs authorities are the responsibility of the customer.

Delivery Address:

  • Please ensure that you provide us with the correct and complete delivery address when placing your order.
  • We will not be responsible for any delays or issues with delivery arising from an incorrect or incomplete address provided by the customer.

Undeliverable Packages:

  • In the event that a package is undeliverable due to an incorrect address, refusal of delivery, or other reasons beyond our control, the package may be returned to us.
  • If a package is returned as undeliverable, we will contact you to arrange for reshipment or issue a refund, excluding any shipping charges incurred.

Please Note:

  • Johar Tribal Mart reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
  • It is the responsibility of the customer to review this policy periodically to stay informed about any updates or changes.

If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Johar Tribal Mart.